Petter Reinholdtsen

A few years ago I wrote how to extract support status for your Dell and HP servers. Recently I have learned from colleges here at the University of Oslo that Dell have made this even easier, by providing a SOAP based web service. Given the service tag, one can now query the Dell servers and get machine readable information about the support status. This perl code demonstrate how to do it:

use strict;
use warnings;
use SOAP::Lite;
use Data::Dumper;
my $GUID = '11111111-1111-1111-1111-111111111111';
my $App = 'test';
my $servicetag = $ARGV[0] or die "Please supply a servicetag. $!\n";
my ($deal, $latest, @dates);
my $s = SOAP::Lite
    -> uri('http://support.dell.com/WebServices/')
    -> on_action( sub { join '', @_ } )
    -> proxy('http://xserv.dell.com/services/assetservice.asmx')
    ;
my $a = $s->GetAssetInformation(
    SOAP::Data->name('guid')->value($GUID)->type(''),
    SOAP::Data->name('applicationName')->value($App)->type(''),
    SOAP::Data->name('serviceTags')->value($servicetag)->type(''),
);
print Dumper($a -> result) ;

The output can look like this:

$VAR1 = {
          'Asset' => {
                     'Entitlements' => {
                                       'EntitlementData' => [
                                                            {
                                                              'EntitlementType' => 'Expired',
                                                              'EndDate' => '2009-07-29T00:00:00',
                                                              'Provider' => '',
                                                              'StartDate' => '2006-07-29T00:00:00',
                                                              'DaysLeft' => '0'
                                                            },
                                                            {
                                                              'EntitlementType' => 'Expired',
                                                              'EndDate' => '2009-07-29T00:00:00',
                                                              'Provider' => '',
                                                              'StartDate' => '2006-07-29T00:00:00',
                                                              'DaysLeft' => '0'
                                                            },
                                                            {
                                                              'EntitlementType' => 'Expired',
                                                              'EndDate' => '2007-07-29T00:00:00',
                                                              'Provider' => '',
                                                              'StartDate' => '2006-07-29T00:00:00',
                                                              'DaysLeft' => '0'
                                                            }
                                                          ]
                                     },
                     'AssetHeaderData' => {
                                          'SystemModel' => 'GX620',
                                          'ServiceTag' => '8DSGD2J',
                                          'SystemShipDate' => '2006-07-29T19:00:00-05:00',
                                          'Buid' => '2323',
                                          'Region' => 'Europe',
                                          'SystemID' => 'PLX_GX620',
                                          'SystemType' => 'OptiPlex'
                                        }
                   }
        };

I have not been able to find any documentation from Dell about this service outside the inline documentation, and according to one comment it can have stability issues, but it is a lot better than scraping HTML pages. :)

Wonder if HP and other server vendors have a similar service. If you know of one, drop me an email. :)